Refund & cancellation policy

Refund & cancellation policy

Refund & cancellation policy

B2B wholesale orders are confirmed after admin review. This page explains the default position; your final terms sit on the order acknowledgement.

  • Order requests

    Checkout submits an order request. Until admin approval, no binding dispatch commitment exists.

  • Returns & defects

    Quality claims must be raised within the window agreed on your invoice. Dispatch-linked returns follow LR / transport proof workflows.

  • Refunds

    Approved credit notes or refunds are processed per your ledger and payment mode (cheque / bank as on file).

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